Refund & Cancellation Policy

Last updated: June 2026. Operated by Annapurna Labs.

One-time purchase model

Keel is sold as a one-time lifetime purchase. There are no subscriptions and no recurring charges. Once purchased, access never expires.

Free trial

All new accounts start with a free trial. No payment is required during the trial. The trial period and its length are shown in the app at sign-up. You can use the full app during the trial and decide whether to purchase.

Refund eligibility

You are eligible for a full refund if:

(a) You report a technical issue that prevents you from using a core feature and we cannot resolve it within 7 business days of your report; or

(b) You request a refund within 7 days of your purchase date and have not actively used the app after payment (as indicated by our server logs).

Refund requests submitted more than 30 days after the purchase date will not be considered.

Non-refundable situations

Refunds are not provided if you simply change your mind after the 7-day window, or if you breach these Terms of Service.

How to request a refund

Email hello@annapurnalabs.in with:

(1) Your registered email address, (2) your order or transaction reference from Razorpay, and (3) a brief description of the issue if applicable.

We will acknowledge your request within 2 business days and process approved refunds within 5 to 7 business days. Refunds are issued to the original payment instrument.

Cancellation

Because Keel is a one-time purchase with no subscription, there is no ongoing service to cancel. To delete your account and all associated data, see our Privacy Notice or contact us.

Consumer rights

Nothing in this policy limits rights you may have under the Consumer Protection Act, 2019 (India) or other applicable consumer protection laws.